Q: How can I get the username and password?

A: The LUXE Concierge app is only available through LUXE’s trusted brand partners, concierges or travel guides. Please check with your travel agent if they’re partnered, and get your username and password.

 

Q: Can I use the app offline?

A: The LUXE Concierge app is 100% offline with full guide access and map. Except for sharing and updates.

 

Q: How do I get the latest trip information?

A: Click the Download button (the square one on top right corner) and select the guide you want to refresh content.  

 

Q: How do I get updated guide content?

A: You’ll receive automatic content update pop-up, or you can get updates manually with below steps:

  1. Click MORE on the main navigation menu

  2. Select Update Content/Sync

  3. Press UPDATE under Travel content

 

Q: What should I do if I lost my password?

A: Please click FORGOT PASSWORD in the login page or contact your agent.


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